Archive for the ‘RoxioZap’ Category

Error Message: “Disc Copier could not detect any supported recorders”

December 29, 2005 Leave a comment
  • System Notes: Dell Inspiron 600m, HP D530 CMT, both running Windows XP SP2

Software Notes:
Roxio Easy CD Creator 6
Roxio Easy CD & DVD Creator 6
Basic & Platinum Versions

  1. I have determined this problem is caused by a newer, post-SP2 patch or update for Windows XP from Microsoft. I’m unsure which one specifically.
  2. My original equipment was a Dell Inspiron 600m laptop, and I have also seen this problem occur on an HP D530 desktop system.
  3. The problem occurs when installing Roxio AFTER patching a new Windows XP SP2 system.
  4. The solution is to install Roxio BEFORE doing any of the post-SP2 patches/updates. Installing all patches/updates after installing Roxio does not cause the problem to re-appear.

Additional Notes:
I tried the “RoxioZap” utility suggested on the Roxio support forums and it had no effect. The same goes for running the Roxio Assistant program.